Returns

RETURNS ---- Our policy lasts 15 days. If 15 days have passed since your purchase, unfortunately we cannot offer you a refund or an exchange. To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. To make a return, you must present us with a receipt or proof of purchase. Refunds (if applicable) Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request. If your request is approved, then your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, within 60 days. Late or missing refunds (if applicable) If you haven't received your refund yet, please check your bank account first. Then contact your credit card issuer, as there may be a delay before your refund is officially posted. Then contact your bank. There is often a processing time required before a refund is posted. If after completing all these steps you still haven't received your refund, please contact us at hello@monk-mask.com Sale items (if applicable) Only regular priced items can be refunded. Unfortunately, sale items are not refundable. Exchanges (if applicable) We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same article, send us an e-mail at hello@monk-mask.com and send your article to: Place Henri Berger 2 box 17, Wavre, 1300, Belgium. You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return costs will be deducted from it. Depending on where you live, the time it takes to receive your exchanged product may vary. If you are shipping an item valued at more than 75€, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.